Frequently Asked Questions
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Products ship directly from our US supplier partners. Most orders leave the warehouse within 1–3 business days, and standard delivery typically takes 3–10 business days after shipment. Large freight items can take longer.
How much is shipping?
Shipping is calculated at checkout based on the item, its size and weight, and your address, so you see the exact cost before you pay.
What is your return policy?
Returns are accepted within 30 days of delivery for unused items in original packaging. Contact us with your order number first and we'll send return instructions. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. Approved refunds are issued to your original payment method within 5–10 business days after we receive the item.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery with photos and we'll arrange a replacement or refund at no cost to you.
What warranty do products carry?
Many products include a manufacturer warranty, which varies by brand and item. Contact our support team with the product name and we'll confirm the coverage before you buy.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. Orders with items from more than one supplier may have more than one tracking link. If you haven't received tracking within 3 business days of ordering, contact us and we'll follow up.
Can I get help choosing the right equipment?
Yes. Contact us with what you're trying to do and your budget, and we'll point you to the right product for the job.