Shipping policy
XAL Equip Shipping Policy
Last updated: November 13, 2026
XAL Equip, operated by X.A.L Auto Group LLC, works with domestic suppliers and fulfillment partners to deliver equipment and accessories to customers.
Shipping Destinations
We currently offer shipping to eligible addresses within the United States only. Product availability and delivery eligibility depend on the supplier, item, and destination.
Order Processing
Processing times vary by supplier and product availability. Processing estimates shown on product pages or during checkout are not guaranteed unless expressly stated.
Orders placed on weekends or holidays may begin processing on the next business day.
Delivery Times
Estimated delivery dates depend on the shipping method, carrier, supplier, and destination. Delivery estimates are not guaranteed unless specifically identified as guaranteed.
If an order experiences a significant delay, we will contact you with available options.
Shipping Charges
Applicable shipping charges are displayed during checkout before payment.
Oversized, heavy, or freight-shipped equipment may require special delivery arrangements. Any additional charge not included at checkout will be disclosed for your approval before collection.
Multiple Shipments
Products from different suppliers may arrive in separate shipments and on different dates.
Freight and Large Equipment
Some equipment requires freight delivery, scheduled appointments, suitable unloading access, or an adult recipient.
Any product-specific delivery requirements will be communicated before fulfillment when applicable.
Tracking Information
Tracking information will be provided when available from the supplier or shipping carrier.
Incorrect Addresses
Customers are responsible for entering accurate delivery information. Contact us promptly if you notice an error. Address changes may not be possible after fulfillment begins.
Lost, Damaged, or Delayed Packages
Contact us if an order is lost, damaged, or significantly delayed. We will investigate with the supplier or carrier and explain available remedies.
Contact
Email: info@xalautogroup.com
Business: XAL Equip, operated by X.A.L Auto Group LLC