Refund policy

XAL Equip Refund and Return Policy

Last updated: November 13, 2026

We want customers to purchase equipment with confidence. Returns and refunds are handled according to this policy, applicable supplier conditions disclosed before purchase, and applicable consumer protection laws.

Standard Returns

Eligible unused products may be returned within 30 days after delivery, provided they are in their original condition, with included accessories and packaging.

Contact info@xalautogroup.com with your order number to request return authorization and instructions.

Do not return products without receiving instructions.

Return Shipping

For ordinary change-of-mind returns, customers are responsible for return shipping unless otherwise stated.

For verified incorrect, defective, or damaged products, we will provide an appropriate remedy consistent with applicable law and the circumstances of the order.

Damaged, Defective, or Incorrect Products

Please contact us as soon as possible, preferably within seven days of delivery, and provide your order number and photos if available.

The seven-day reporting request does not eliminate applicable warranty rights or legal remedies.

Large Equipment and Freight Returns

Heavy or oversized equipment may require special return transportation.

Any applicable freight return charges or product-specific restrictions must be disclosed before purchase where required.

Please contact customer support before arranging a freight return.

Non-Returnable Products

Certain products may be ineligible for change-of-mind returns, including products that have been used, materially altered, or are specifically identified as final sale before purchase.

These exclusions do not override applicable rights relating to defective, misdescribed, or incorrectly supplied goods.

Refund Processing

Once an eligible return has been received and assessed, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times vary by payment provider and financial institution.

Cancellations

Contact us immediately to request cancellation. We will attempt to accommodate cancellation requests before fulfillment, but cancellation is not guaranteed after processing or shipment begins.