Shipping
XAL Equip currently ships within the United States. Products ship directly from our US supplier partners, so processing times vary by item. Most orders leave the warehouse within 1–3 business days; any product with a longer lead time says so on its page.
- Standard delivery typically takes 3–10 business days after shipment.
- Shipping costs are calculated at checkout based on the item, its size and weight, and your address.
- Large or heavy items, such as ice makers, treadmills and home gyms, may ship by freight and take longer.
- Orders with items from more than one supplier may arrive in separate packages.
- You'll receive a tracking link by email as soon as each package ships.
Returns
- Returns are accepted within 30 days of delivery for unused items in their original packaging, with all parts included.
- Contact us with your order number before sending anything back so we can give you return instructions. Items sent without instructions may not be accepted.
- Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
- Approved refunds go to your original payment method within 5–10 business days after the return is received and inspected.
- Damaged, defective or incorrect items: contact us within 7 days of delivery with photos and we'll arrange a replacement or refund at no cost to you.
- Large freight items: contact us before arranging a return, as freight return costs apply.
- Used items, items missing parts, and final-sale items can't be returned unless they arrived damaged or defective.
Full policy details: Refund Policy · Shipping Policy